You can cancel or update your order as long as it has not been shipped. We will accommodate any changes to your order if possible. Please email supportc@booneealusjewelry.com to cancel an order or update your order information. Boonee Alus reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offers or payment, and to modify or cancel promotions due to system errors or unforeseen issues.

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to check the delivery status on Track Order| New Window page or on the carrier’s website.

For international orders, tracking updates may take 3–10 business days to appear due to carrier transitions between countries. This is normal and does not mean your package hasn’t been shipped. It’s usually in transit with the first international carrier. You’ll start seeing tracking updates once your package reaches the final local carrier in your country and arrives at their distribution center for final delivery.

Tracking information for international orders may not update daily, so we recommend checking back every few days for the latest status.

If you’re not satisfied with your order due to a defect or problem with the product itself, we want to make it right. Please email supportc@booneealusjewelry.com within 30 days of receiving your order to request a return or exchange. Our customer support team will respond within 2–3 business days to assist you. Please note that returns or exchanges for reasons other than product defects are not accepted, and international shipping fees for returns/exchanges are not covered. We apologize for any inconvenience.

Our jewelry is plated in either 18K or 24K gold, depending on the design. Some styles are also available with platinum-tone plating. These pieces are designed for long-lasting shine, but to maintain their beauty, we recommend avoiding prolonged contact with water, perfumes, lotions, or other chemicals.

With proper care and storage, your jewelry will stay radiant for years. For more tips, please visit our Jewelry Care page.

No worries! Please contact our customer service team at supportc@booneealusjewelry.com with your order number. If your order is still within the promotion period, we’ll be happy to help apply the discount or guide you on how to use it for your next purchase.

You can enter the code of your gift card in the checkout page. An order can be paid with both a gift card and a credit/debit card combined.

Yes, all of our pieces are hypoallergenic (lead and nickel free). You can enjoy our pieces without having to worry about having allergic reactions!

You can cancel or update your order as long as it has not been shipped. We will do our best to accommodate any changes whenever possible. Please contact us at supportc@booneealusjewelry.com to request an order cancellation, update, or shipping address change. Boonee Alus reserves the right to cancel any order due to unauthorized, altered, or ineligible use of promotions or payment methods, and to modify or cancel promotions due to system errors or unforeseen circumstances.

Yes! During checkout, you can choose a gift box — we offer both complimentary and premium options — and you can also leave a personalized message to include with your gift. All our pieces come beautifully packaged, and no receipt is included in the package, so you can send it directly to your recipient with ease.

We offer worldwide shipping with complimentary standard shipping on all orders. Express shipping is available at checkout for an additional fee. Delivery times may vary depending on the destination.

For full details on shipping methods, fees, and estimated delivery times, please see our Shipping Policy.

An email confirmation would be sent to you after you complete your purchase. When your package is shipped, you will get a shipping confirmation email from us with tracking number. You can enter the tracking number in the provided carrier website for more information. International orders please expect 3-10 days before receive a tracking update. This is due to the transition between shipping carriers for international orders. Detailed tracking might not be updated daily, please check back on the tracking every few days.

Please note that tracking information may take a few days to update after your order is shipped. For pre-order items, tracking will only appear once the package has been handed to the carrier. We appreciate your patience and understanding. If you have any concerns, please contact us at supportc@booneealusjewelry.com for assistance.

Boonee Alus currently offers worldwide shipping.

If your package is lost, damaged, or stolen during transit and you purchased shipping protection at checkout, you may submit a claim directly through our Purchase Warranty & Protection Plan page for assistance.

For orders without shipping protection, we will do our best to assist in working with the carrier, but we cannot guarantee compensation for packages marked as delivered to the correct shipping address.

Yes! We offer an expedited shipping option with delivery in 3–5 business days. This service is available for an additional fee of $24.99 USD. During checkout, you can select expedited shipping if you wish to receive your order faster.

If there’s an issue with your order, please contact us first at supportc@booneealusjewelry.com. Our team can usually resolve refunds, replacements, or quality concerns within 2–3 business days, which is faster than going through your bank or payment provider. Once a chargeback or dispute is filed through your bank, PayPal, Klarna, Afterpay, or another payment provider, the case is handled by that network. While it’s open, we cannot issue separate refunds, exchanges, or replacements for the order. After the chargeback or dispute is resolved, the order is considered closed. Further refunds, replacements, or warranty services for that order will not be provided, and we may decline future orders from accounts with prior chargebacks or disputes.

We offer a variety of secure and convenient payment methods to make your shopping experience seamless. Payment is charged when your order is placed, including pre-order items, to ensure prompt processing.

Please note that once an order has been placed, we are unable to modify the payment method or currency.

We currently accept:

Credit & Debit Cards
We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and other cards supported by Shopify Payments.

PayPal
You can securely complete your purchase using your PayPal account at checkout.

Venmo
Eligible U.S. customers can pay quickly and securely using Venmo through PayPal Checkout.

Apple Pay
Check out quickly and securely using Apple Pay on supported Apple devices and browsers.

Google Pay
Pay securely with Google Pay using your saved payment methods on supported devices and browsers.

Shop Pay
Enjoy a faster checkout experience with Shop Pay. Eligible customers may also see installment payment options through Shop Pay Installments at checkout.

Gift Cards
You can apply your Boonee Alus gift card during checkout. If your order total exceeds the gift card balance, the remaining amount can be paid using another available payment method.

If you have any questions or experience issues during checkout, please contact us at supportc@booneealusjewelry.com.

Refunds can be issued either to your original payment method or as store credit (gift card), based on your preference. Once we receive your returned item, our returns team will process it within 10–15 business days, and you’ll receive a confirmation email when completed. Shopify Payments / PayPal: Refunds typically appear in your account within 3–5 business days after processing. Klarna / Afterpay (US customers only): Refunds may take up to 14 business days. Payment schedules will be automatically adjusted, and amounts already paid will be refunded to the original payment method. Gift Cards: If you choose, we can issue the refund as a Boonee Alus gift card for future purchases. For any questions about your refund, please contact us at supportc@booneealusjewelry.com.

We ship orders via YunExpress (YunTu) direct shipping. Most of our international customers enjoy a smooth, hassle-free delivery with duties and taxes included in transit. However, customs regulations vary by country, and in some cases additional import fees may be applied. If you are charged unexpectedly, please keep the receipt and contact us at supportc@booneealusjewelry.com. Our team will be happy to assist you.

We offer a **lifetime warranty** covering manufacturing defects in materials and craftsmanship. If your jewelry develops an issue caused by a manufacturing defect, we will review your case and provide an appropriate solution, including repair or replacement when applicable. This warranty covers manufacturing defects only and does not include damage caused by misuse, accidents, improper care, normal wear and tear, or unauthorized modifications. To request warranty service, please contact us at [supportc@booneealusjewelry.com](mailto:supportc@booneealusjewelry.com) with your order number and a photo of the issue. Our team will review your request and assist you accordingly.