1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a shipping confirmation email once your order has been dispatched.

The order cutoff time is 5:00 PM.

2. Shipping Options

2.1 Free Standard Shipping

We offer free standard shipping on all orders worldwide.

Estimated delivery time: 7–12 business days

Delivery updates may be sent via email or SMS to the contact information provided at checkout.

2.2 Express Shipping

We also offer express shipping worldwide with an estimated delivery time of 3–5 business days.

Express shipping is available at checkout for an additional expedited shipping fee, regardless of whether your order qualifies for free standard shipping.

3. International Shipping

We ship worldwide, with the exception of certain remote or inaccessible regions where delivery may not be available.

4. Standard Shipping Rates

5. Customs & Import Taxes

For most destinations, no additional customs duties or import taxes will be charged upon delivery.

For orders shipped to European countries, applicable VAT, import duties, or customs fees will be calculated at checkout based on your order value and local regulations.

Any applicable taxes or duties will be displayed during checkout before payment is completed.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to become available.

If you have not received your order within a reasonable timeframe after shipping confirmation, please contact us at:

supportc@booneealusjewelry.com

Please include your name and order number.

7. P.O. Boxes

We are currently unable to ship to P.O. Boxes.

Please provide a valid residential or business address at checkout.

8. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately with:

• Order number
• Photos of the item
• Description of the issue

We will review each case individually and provide a suitable solution.

Contact email:
supportc@booneealusjewelry.com

9. Returns & Refunds (Shipping-related)

We currently do not support returns for change-of-mind reasons due to international logistics and the handmade nature of our products.

However, if your item arrives defective or damaged, we may offer:

• Replacement
• Partial refund
• Full refund (case-by-case)

For assistance, contact:

returns@booneealusjewelry.com
refund@booneealusjewelry.com

10. Customer Support

If you have any questions, feel free to contact us:

supportc@booneealusjewelry.com