Returns and Exchanges

At boonee alus jewelry, each piece is carefully handcrafted and inspected before shipment. To ensure the best possible experience for every customer, please review your order details, product information, and sizing carefully before placing your order.

1.Returns

Due to the handcrafted nature of our jewelry, we do not accept returns for personal preference, change of mind, or other non-defective reasons.

If you experience a special circumstance with your order, please contact our customer service team within 7 days of delivery. We will review your situation and do our best to assist you.

For verified manufacturing defects or damage that occurred before delivery, please contact us as soon as possible after receiving your package so that we can investigate and provide an appropriate solution.

Once the applicable claim period has passed, boonee alus jewelry reserves the right to decline the request. During the Christmas peak season, the claim period may be extended at our discretion.

For assistance, please contact:

returns@booneealusjewelry.com

2.Refunds

If your jewelry arrives with a verified manufacturing defect or damage that occurred before delivery, we may provide a replacement, repair, or full refund depending on the circumstances.

For packages that are lost, damaged, or significantly delayed during transit, customers who purchased the Seel Protection Plan should submit a claim through the Protection Plan for the applicable compensation.

If you did not purchase the Protection Plan, please contact refund@booneealusjewelry.com with your order number and tracking information. We will review the situation individually and work with you to find a fair solution.

Approved refunds will be issued to the original payment method used for the order. Refund processing usually takes 3–5 business days after approval, although the actual time may vary depending on your payment provider or bank.

Refunds and replacements do not apply to damage caused by misuse, accidents, improper handling or care, unauthorized modifications, or normal wear and aging.

3.Exchange

We accept exchange or replacement requests for:

Verified manufacturing defects
Incorrect items received
Items damaged before delivery
Certain sizing issues, where applicable

We do not offer exchanges for personal preference or change of mind.

Please contact returns@booneealusjewelry.com within 7 days of delivery and include your order number and clear photos or videos of the item when applicable.

After reviewing your request, our customer service team will provide the appropriate return or replacement instructions. Depending on the situation, we may ask you to return the original item before a replacement is shipped.

For manufacturing defects covered by our warranty, boonee alus jewelry also provides lifetime maintenance service for eligible issues related to materials or craftsmanship.

4.Order Cancellation

You may request to cancel your order at any time before it has been dispatched.

If your order has already been dispatched, cancellation is no longer available and the order will be subject to our Returns, Refunds, and Exchanges Policy.

To request a cancellation, please contact:

orders@booneealusjewelry.com

Please include your order number so that our team can process your request as quickly as possible.

If the cancellation is approved, the payment will be refunded to the original payment method. Refund processing usually takes 3–5 business days, depending on your payment provider or bank.

5. Seel Protection Plan

If you purchased the Seel Protection Plan at checkout, please refer to our dedicated Protection Plan Policy for eligible shipping-related claims and automated compensation.

[Click Here] to view the Seel Protection Plan Policy.

The Protection Plan is separate from our standard product return, refund, exchange, and warranty policies.

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