Return & Exchange Policy
At Booneealus Jewelry, your satisfaction matters to us. We want you to love every piece you receive. If your purchase isn't quite right, we're here to help make the return or exchange process as smooth as possible.
1. Return & Exchange Eligibility
We offer a 30-day return and exchange request window starting from the date your order is delivered. Please contact us within 30 days of delivery to request a return or exchange.
To help us assist you efficiently, please contact our customer support team before sending any items back and follow the return instructions provided by our team.
All return and exchange requests are subject to review and approval in accordance with this policy.
2. Non-Refundable Items
The following items are not eligible for refunds, exchanges, or resizing:
l Final Sale Items: Items marked as Final Sale are not eligible for refunds, exchanges, or resizing.
l Worn, Damaged, Altered, or Incomplete Items: Items that have been worn, damaged, altered, or returned without their original jewelry tag are not eligible for refunds. If such items are sent back to us, they may be returned to the customer at the customer's expense.
l Replacement or Exchange Items: Items provided as replacements or exchanges are not eligible for refunds.
Please ensure that your item meets the applicable return requirements before contacting us. Our team will review each request in accordance with this policy.
3. Order Cancellations
Changed your mind? We understand that plans can change.
You may request to cancel your order before it has been shipped. Simply contact us at support@booneealusjewelry.com, and we'll be happy to assist you.
Once an order has been shipped, it can no longer be cancelled. However, you may contact us to discuss return options in accordance with this policy.
4. Return Shipping Costs
For approved returns due to personal preference or reasons unrelated to product quality, customers are responsible for the return shipping costs.
If a return shipping label is provided by us, the applicable return shipping cost will be deducted from your refund, as communicated during the return process.
If your item arrives damaged, defective, or incorrect, please contact us at support@booneealusjewelry.com before returning it. Our team will review the issue and help determine the appropriate next steps.
5. How to Request a Return or Exchange
Step 2: Wait for Review
Our team will review your request within 48 hours. We'll contact you if we need any additional information.
Step 3: Receive Return Instructions
Once your request has been reviewed and approved, we'll email you the return instructions, including the designated return address and any applicable shipping cost information.
Step 4: Ship Your Return
Please follow the instructions provided by our team and send your item to the designated address. Once your package has been shipped, email your tracking numb
We've outlined the steps below to make the process as simple as possible.
Step 1: Contact Our Customer Support
To request a return or exchange, please email us at support@booneealusjewelry.com within 30 days of delivery. Include your order number and the reason for your request. If your item arrived damaged, defective, or incorrect, please include clear photos or videos where applicable to help us review the issue.
er to support@booneealusjewelry.com so we can track your return.
Please contact us before shipping your item. Items sent without prior approval or to an unauthorized address may not be eligible for processing.
Step 5: Keep Your Shipping Receipt
We recommend keeping your shipping receipt and tracking information until your return has been delivered and processed. This will help us resolve any potential shipping issues.
Step 6: Refund or Exchange Processing
Once we receive and inspect your returned item, we'll process your refund or exchange in accordance with this policy. We'll notify you by email when your request has been processed.
6. Refund Timeline
Once your refund or order cancellation has been processed, the funds will be returned to your original payment method, typically within 1–3 business days.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
7. Need Help?
We're always happy to help.
If you have any questions about your order, return eligibility, or the return process, please contact our customer support team at support@booneealusjewelry.com.
Thank you for choosing Booneealus Jewelry. We truly appreciate your trust and support.
8. Seel Protection Plan
If you purchased the Seel Protection Plan at checkout, please refer to our dedicated Protection Plan Policy for eligible shipping-related claims and automated compensation.
[Click Here] to view the Seel Protection Plan Policy.
The Protection Plan is separate from our standard product return, refund, exchange, and warranty policies.
