Returns and Exchanges

📢 Important Notice:

If you purchased the Seel Protection Plan at checkout: Please [Click Here] to view our dedicated Protection Plan Policy for fast-track shipping claims and automated compensation.

If you DID NOT purchase the Protection Plan at checkout: Please refer to the official policies below for your order.

1.Returns

At Boonee Alus, each of our products is handmade with attention to every unique detail. Therefore, we do not offer returns due to personal reasons. Please review your order carefully before purchasing.

If there is a special reason, please contact us within 7 days of delivery, and we will do our best to assist you. For claims related to product defects, requests must be submitted within 3 days of receiving the package.

Once this deadline has passed, Boonee Alus reserves the right to reject the request. During peak season (Christmas), this period may be extended up to one month.

For assistance, please contact our customer service team at:
returns@booneealusjewelry.com

2.Refund

If your product arrives with a manufacturing defect or non-human-caused damage, Boonee Alus will fast-track a full refund or replacement.

For transit-related issues (such as package loss, courier damage, or severe delays) where no insurance was purchased, Boonee Alus is not legally liable, but we deeply care about your experience. Please contact refund@booneealusjewelry.com with your tracking details, and we will review your case individually to work out a fair solution.

Refunds will be issued to the original payment method to prevent fraud. The refund process usually takes 3–5 business days, depending on your bank.

PS: Boonee Alus is not responsible for damage caused by misuse, negligent handling, modifications, or normal wear and aging.

3.Exchange

Boonee Alus does not provide direct online exchange services.

If you need to request an exchange due to sizing issues, special reasons, or verified product defects, please contact us within 7 days of delivery. We review these requests on a case-by-case basis.

For exchange support, please contact: returns@booneealusjewelry.com

4.Order Cancellation

You may cancel your order at any time before it has been dispatched.

To cancel, please log into your account, locate your order details, and select the cancel option. A confirmation email will be sent once the cancellation is processed, and any payment will be refunded to the original payment method.

For cancellation support, please contact:
orders@booneealusjewelry.com

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